![]() ![]() Have you selected " Don't ask for Master Password"? If so, you can ask them to initiate emergency access. NOTE: the Master Password will always be requested upon app launch. If so, you can gain access to your data as long as RoboForm is running in the background. Potential recovery scenarios Have you enabled Touch ID or PIN on the RoboForm mobile app? Prior to resetting your Master Password, please consult the recovery scenarios listed below. Resetting your Master Password does not affect any active account status or subscription but it will delete all saved data in your RoboForm account. If forgotten, your data cannot be accessed (even by us) and you will have to reset your Master Password and start from scratch. As a result, it is extremely important that you do not forget your Master Password as it cannot be recovered. It is only accessible by you and is never shared with or stored by RoboForm. Your Master Password contains the key that unlocks your data. Any receipts we send you go to your contact email address, which may not be the same as your Dashlane login email or the email you use for PayPal, Google Play, or the Apple App Store.I forgot my Master Password. Note: You can also try searching your email for Dashlane receipt, which might have information about how you paid. View order history in the Apple App Store If you think you paid for Dashlane in one of these ways, go to your account for PayPal, Google Play, or Apple to view and manage payments directly. In the Apple App Store on your iPhone, iPad, or Mac computer.In the Google Play Store on your Android phone or tablet.If you don’t see your credit card information in the Subscription section of the web app, you probably paid for Dashlane in one of these ways: Select the My account menu and then Subscription, and you’ll see the credit card you used to pay for Dashlane. Important: If you already canceled your subscription and can't find the page where you select request a refund, send your request using your Dashlane login email address to you paid for Dashlane on our website with a credit card, you’ll see your billing information in the web app. We'll refund your credit card within three to five business days. Select a reason and then select Cancel subscription. Go to the My account menu in the web app and select Subscription.Send your request using your Dashlane login email address to If possible, send the invoice number on your PayPal receipt as well. Note: If you bought your subscription on our website with PayPal, you need to contact us for your refund. You need to request your refund within 30 days of buying your subscription. If you bought your subscription on our website with a credit card, you can request a refund directly in the web app when you cancel your subscription. Get a refund for a subscription you bought on the Dashlane website When you upgrade in the App Store, you'll receive an automatic refund for the remaining time in your billing period.Įxample of a refund when you upgrade in the App Store: If you bought your current subscription in the Apple App Store, you can upgrade before your renewal date and get a refund on your current subscription. Get a partial refund on your current subscription If you bought your subscription on the Dashlane website, upgrade on the website to get a discount on your new subscription. Important: You can only get a refund in Apple App Store if you bought your current subscription in the same app store. Choose the plan you want, and you'll check out through the Apple App Store. Go to the Dashlane iOS (Apple) app and select See plan options in the Settings menu. Upgrade your subscription from the Apple App Store ![]() We give you a $20 refund for the remaining time of your Premium subscription. You have four months left before your renewal date, and you buy a yearly Friends & Family subscription. You have a yearly subscription to Dashlane Premium that you bought for $60. When you upgrade in Google Play, you'll receive an automatic refund for the remaining time in your billing period.Įxample of a refund when you upgrade in Google Play: If you bought your current subscription in the Google Play Store, you can upgrade before your renewal date and get a refund on your current subscription. Important: You can only get a refund in Google Play if you bought your current subscription in the same app store. Choose the plan you want, and you'll check out through the Google Play Store. Go to the Dashlane Android app and select Upgrade in the side menu. ![]()
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